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1. Introduction

Welcome to EmerGen Energy. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines what data we collect, how we use it, how we protect it, and your rights.

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2. Who We Are

EmerGen Energy is a Canadian solar energy solutions provider, with offices in Calgary and Winnipeg.
Registered Office: 84 Evanspark Circle NW, Winnipeg, MB, T3P 0B4, Canada.

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3. Information We Collect

We may collect the following categories of personal data:

• Contact Details: Name, email address, phone number, mailing address.

• Project Data: Location details and specifications of your solar installation.

• Payment & Billing Information: Banking or credit card data, handled securely via third-party systems.

• Communications: Records of correspondence with our team.

• Website Usage Data: IP address, device information, browser type, pages visited (via cookies and analytics tools).
   

4. How We Use Your Information

Your personal information is used to:

1. Provide, manage, and improve our solar services.

2. Respond to inquiries, prepare quotes, and deliver project support.

3. Process and manage payments.

4. Send service-related communications (including operational updates or promotions).

5. Improve our website experience and analyze user behavior.

6. Meet regulatory or legal obligations.
    

5. Legal Basis for Processing

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws, we process your data based on:

• Contractual Necessity – To deliver requested services.

• Legitimate Interests – To operate and improve our business.

• Consent – For optional uses, such as marketing communications.
   

6. Sharing Your Information

We may share personal data with the following:

• Service Providers – Including payment processors, IT systems, and logistics partners, under strict confidentiality agreements.

• Regulatory Authorities – Where required by law.

• Business Partners – With your explicit consent, e.g., warranty partners.

Note: We do not sell or rent your personal data to third parties for marketing purposes.
 

7. Data Retention

We retain your information only as long as necessary for the purposes described or as required by law. For example, financial records are kept for seven (7) years to comply with accounting regulations.
 

8. Security Measures

To protect your information, we implement:

• Data encryption

• Access control restrictions

• Secure servers and firewalls

• Regular audits and monitoring

While no system is 100% secure, we strive to protect your data with industry best practices.
 

9. Your Privacy Rights (Canada)

You have the right to:

• Access your personal data

• Correct any inaccuracies

• Withdraw consent or request deletion (subject to legal/contractual limits)

• File a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us via the details below.
 

10. Cookies & Tracking

We use cookies and similar technologies to enhance website functionality and gather usage analytics. You may disable cookies in your browser settings, though this may impact some site features.
 

11. Third-Party Links

Our website may contain links to third-party sites (e.g., installers or partners). This policy does not apply to those websites. Please review their privacy policies before submitting personal data.
 

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or company practices. Updates are effective upon posting to our website. Please check back periodically.
 

13. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact:

Privacy Officer
EmerGen Energy
Email: info@emergenenergy.ca
Phone: 1-587-830-5763
Mail: 84 Evanspark Circle NW, Winnipeg, MB, T3P 0B4, Canada